Ok, let me tell you that I have been going to multiple Kona grill locations for many years now, and this is the first time I have had negative things to say. I go there to have sushi and saki bombers especially when the weather is nice. I like the seating and the feel of the restaurant. Typically, I get good service.
The most recent outing to Kona was a let down. Usually, the sushi quality is average. On this occasion, I was given mostly rice balls with no filling in the center. These were the smallest "sushi rolls" I have ever seen. To compliment the sushi I was served my saki and beer in dirty glasses. The saki shot glass looked like it had black mold at the bottom, and the pitcher had hard food stuck on it. My glass was similarly disgusting. I refused my saki shot glass and received another equally moldy one as a replacement. I eventually just wiped it out with my napkin and proceeded to drink away my cares.
**An update: Kona management contacted me and assured me that they take this feedback seriously. They have talked with the staff and taken steps to try to avoid this happening again in the future.
***I visited Kona again, and this time everything had been corrected. The dishes were clean, the food was good, and the service was good!