We had the unfortunate need to use Lice Doctors and in general we were pleased with the service and information we received. This is not a fun time for anyone and they made it tolerable and we feel good that the treatment and plan will work. The reason I cannot give more than 2 stars is that there is a ridiculous up charge to purchase the required nit comb ($20) and the lice repellant spray ($18)!!! That's just unfair and bad business to charge us for a comb that we have to use throughout the treatment plan. And the repellent spray bottle top broke after one day. Come on Lice Doctors you can do better than this. We called them after to complain and they offered no solution preferring to "leave it at that". Not good.