We tried Richardsons because of the great reviews, I must say the food was great until I found a BREAD TIE in my food. Yikes.. I set the bread tie aside waited for our waiter for 5 minutes or so and he never came by. So I did what any hungry person would do, I kept eating. I am in the home services industry, I understand mistakes happen but how you react to those mistakes says a lot about you and and your business. When our waiter came by he asked "how our food was tasting" I said " great but I found this bread tie in my food" he looked at me grabbed it off my plate and walked away.... no apology! He didn't ask if I would like something else.. he was extremely careless and insincere. He came back to our table multiple times and never apologized. I value good service and a great product and they failed on both ends for me. A simple sincere apology would have the made a world of difference.