I'm giving this gym a bad review because of the horrible customer service I just experienced.
I travel in and out of town for work. I'm never in town for more than a month at a time, but I still fork over the $72 monthly fee because it's a lot cheaper than paying the $15 day drop in fee.
I went in to work out at 6:30 pm on a Sunday. Unfortunately, my previous pass had expired but I was intending on renewing. The guy "working" the front, (Daniel) would not let me pay for a new pass because he was not authorized to do so. Fair enough.
I asked him if I could leave him cash for the day fee or if he would leave a note for the sales associate, that I would be coming in on Monday to pay for a membership. He refused that suggestion as well and told me to leave.
Technically, he was doing his Job, but there is some grey area here. He could have recognized that I've paid my dues in the past and I had money in hand willing to pay for another membership. Sometimes great customer service goes outside of the box in order to keep the customer coming back.
Moral of the story, I'm no longer going to that gym to renew my membership. The way Daniel dealt with the situation has left a bad taste in my mouth and I'd rather take my business elsewhere.