I have been going here just one year. The office is clean and the staff friendly. I got Dr Carpenter for my eye exam and had my kids with me. To my surprise, there was a box of toys under the bench right in the exam room so my toddler could be distracted and not a nuisance! They also had a big TV and kids' movies in the waiting room so the kids wouldn't be bored while I picked out glasses. They have some cheaper frames and lots of designer frames, plus sunglasses. They also have teen and kids frames. It took about 2 weeks to get my glasses. Everyone was helpful and seemed to enjoy working there and get along with eachother.
The only bad things: I arrived on time and had to wait a while for my appointment. Then, they did not give or even offer me a written prescription for glasses. Maybe because I bought the glasses there? But other offices I have used gave me one, anyway. So, I thought it was unusual and frankly a bit cagey that they did this. The good far outweighed the bad, so they still get 5 stars, but i wanted to mention it, anyway.
I just went back to order another cheaper pair of glasses from them and they gave me a good discount because it was within 6 mos of ordering my last pair. I got my written Rx this time :) The opticians helped me figure out how I could get what I needed the cheapest way possible, so love the personal touch they gave on that.
They do have some Saturday hours; one day a week they open early and one day they stay open a little later. Check their website for sure because I think the sign said hours are changing in May, 2014.