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  • My third time at this salon after having two positive experiences left me in tears and disbelief. Even my teenaged son asked what happened to my hair!! My cut was not what I asked for (face framing layers to get rid of the weight) but was completely uneven with multiple levels of hair lengths and a hole in the side of my hair. The front of my length of hair was 3 inches shorter than the back of my head. My stylist was way overbooked, with one still having her hair cut as I was seated in the next chair and another arriving for her appt as I was being blown dry. Which made me feel as if I was not getting my stylist full and undivided attention since she was instructing her multiple assistants about other clients as she was cutting/coloring my hair. I went in 2 days later to show another stylist after calling and noting my concerns and she agreed my cut was "not what usually happens" in the salon or with this particular stylist. I also felt as if I was being watched and talked about from the front desk staff (pretty obvious) when I returned to show my concerns which left me uncomfortable. In all fairness the manager, after me leaving 2 messages, did refund my entire visit (cut and color) apologized for my visit & offered to fix my hair with another master stylist (I declined). Perhaps a high traffic salon is not for me so I will be looking for a less chaotic place in the future.
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