The store has a mediocre amount of items in stock, compared to the Henderson location. Layout and overall orientation of the store is middling at best, however I feel that this store's service is consistently below - par compared to other West Elm locations. I have been to this store at least 3 times in the last year and have consistently experienced a paucity of service at each visit.
At every visit the waitstaff neglected to even acknowledge my presence, feigning some sort of fascination with either the state of their sneakers or the backs of their hands. Despite being literally eager to hand them money, any questions were met only with the tired disdain of Soviet proletariat sentenced to work in a fashionable gulag. I have met catatonic patients in the hospital who were more interesting to converse with. While I don't particularly care for sloth or disdain, I cannot condone incompetence. On my last, particularly memorable visit, I was inquiring to purchasing a coffee table which according to an SA there, was not in stock 'anywhere in Nevada.' After leaving, I called the Henderson location who apparently knew otherwise. Thank you Summerlin West Elm for enlightening me as to why West Elm's parent company is hemorrhaging money, when instead it ought to fire and replace the entirety of the overfed and underworked workers at this location. 0/5 would prefer to stay home and shop online at CB2z