My boyfriend and I went to Shane Co to look for an engagement ring after stopping at some other jewelers before hand and we were thoroughly impressed. Immediately, the difference in customer service was noticeable.. every single employee there was personable but we were especially impressed by Colin. He was amazing! He was patient, helpful, and professional.. and it didn't hurt that somehow he and my boyfriend had a mutual connection to a small town in MN. There was no pressure and Colin was enthusiastic about educating us on the entire process. I recommend them to anyone who is looking for a no hassle experience and a quality product!