I've had take-out from here a few times now and have not yet been disappointed. The quality/quantity of the food has been stellar each time especially at how affordable the price is (I've only gotten lunch, not dinner) and each time, I've been able to get two meals out of it. The owner is super friendly. I can't speak to the service other than my interactions at ordering/picking up - which have always been good. You are getting quality Thai food at a pretty great price and generous portions, which is enough for me when I'm craving Thai food, so I wouldn't let the negative reviews about service deter you from giving this place a try.