A while back, I had a highly unpleasant experience here, had started through a groupon and went from nice service to so bad I didn't even finish my groupon.
At the time: I emailed them and clearly rationally explained my experience, asked questions, and solicited feedback. I received no response.
Today, I got a phone solicitation from Brian... "formerly" of this place... trying to get me to go to his new business. I'm fairly pissed, cause I'm pretty certain it was Brian that was mansplaining to me, telling me that everything his other employee has told me was wrong, telling me my PCP has no idea what they were talking about, and many other issues.
Don't sell or give away your customers information.
If you've got an upset customer, don't ignore their emails.
If you've got a customer who's upset - really don't sell their information...
Heads up Brian... I'll be looking for your new business on yelp to make folks aware you've got history of selling/taking customer info to make unsolicited sales calls.