I can only describe show case Honda as being Dante's fourth level of hell. The greed that possess the employees here is frightening. I only buy used cars and I always pay cash. I would have never stepped foot into this monstrosity if it was't the recall on my airbags. I usually repair and do maintenance on my own cars and so I would say I know my way around cars. I almost walked out of anger after overhearing Dan talk to some of the other customers about their cars.
First, he is saying that she needs to replace her struts because her mechanic never installed the "bump stud". A bump stud is a bonding agent inside of solid state hard drives. THERE IS NO BUMP STUD IN YOUR SHOCK/STRUT SYSTEM! This guy has the nerve to tell this elderly woman that her car needs to replace her struts and stop seeing her mechanic and bring her car only to the dealership! I've replace my struts. It takes time but isn't difficult and they come pre-made. It would take an absolute moron to mess it up and the driver of this car would have known something was wrong before she even made it off the lot.
Then, Dan comes back in and says the engine mount is lose and her car is a total death trap for her son to be in. WHAT IS WRONG WITH THIS GUY?!? Yea your engine needs to be tight on the mount but its not a death trap at this point. Her car will not explode. She will be fine and so will her son. They do nothing but try to make you believe that your car is out to kill you and your family if you don't buy their "premium oil change".
This is a horrible company. Their employees are a total sh*t show. Showcase Honda should be avoided at all costs.
When they are done with my car I'm ripping out my airbags. They probably shorted the fuse and won't work anyways because I refused to let them run a $130 diagnostic.
**Update**
It's been a little more than a month. I've been called 5 times by showcase. Twice about the review and the other three about them wanting me to come in for "complimentary" services. Each and every time I have asked them to not call me again. They continue to do so anyway. Showcase just keeps digging a deeper hole for itself. Two thumbs down!!