I had the worst experience ever at this salon with a stylist named Kathy. I went in with medium brown hair and caramel highlights. I simply wanted my roots done with the to match the medium brown. I left with bright red hair on the top of my head where she applied the color for my roots.
The owner's tried to fix the mistake, but to no avail stating that "red" is very difficult to undo. I spent over 2 hours there and finally stormed out.
I do not freak out about my hair, but this was a total freak out as I could not be out in public the way it was.
I would stay as far away from this salon as possible.