I've been coming to this location for over a year, ever since I started working nearby.
Over the past 3 months (I'm writing this as of August 2014) I've noticed a distinct downturn in quality and service.
I primarily eat the vegan slices, and lately there have been less and less toppings on the vegan slices. It's already lacking meat AND cheese, so you think they could at least put a decent amount of veggies onto it. But the past few months there have been more and more barren patches on the slices, and the past two weeks the Whole Wheat Diana V was little more than toast with a few spinach leaves on top. This is really disappointing.
Also, lately whenever I go in the guy behind the counter has either been texting or talking on his blue-tooth cellphone - and doesn't even stop as he takes my order and rings me up! He just juts his chin at me to prompt me to show him which slice I want, and then mutters the total at the register...all the while talking on his phone, or reading/writing his texts.
I get that this isn't 4-star dining - but maybe a little bit of professionalism would be in order. I've worked my fair share of food service and retail jobs, and phones were simply never allowed on the floor for this very reason.
It's a shame that they are being so ridiculously stingy with their vegan options. I literally have been eating there every weekday for over a year, but I've been finding other options lately. It's no longer worth it.