First of all, I requested Leona and they set me up with Amber. No apologies, no explanations. It's as if they hoped I wouldn't notice since it was my first time there.
Secondly, I did arrive late because there was a problem with the ticket box in the underground parking at the mall (not the first time that happens), and then the salon was a bit tricky to find. It's in the basement by Papyrus and George's Cookies. I was 10 minutes late and they were not happy. Because of my delay, the stylist began my hair without asking what I wanted. Luckily, I just wanted a trim. They schedule you for 45 minutes to do a haircut and style but she actually took almost an hour (so the appointment went like 20min over), and that wasn't my fault.
Maybe my experience was negative because I was late, but that doesn't justify them setting me up with the wrong stylist. I think I paid $45 for my cut, so that's not bad, I guess.