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| - I had a totally mixed experience with Bernie's, which may explain the other reviews.
I have a DSLR that I got from my father - it had never been cleaned or adjusted. It had been having some trouble with the battery, so I took it to the only place in Pittsburgh (apparently) that will help with this. A dark-haired guy greeted me as I walked in and treated me like a total noob, and his demeanor made me feel like the dirt under his shoes. However, he did give me good information and service about my camera when prompted by another man in the shop (who I might assume is Bernie).
They told me they could send it to the manufacturer where they'd clean it for a couple hundred bucks, but instead they cleaned out the sensors and the lens right there at the counter and checked the contacts between the lens and the camera. The dark-haired guy showed me through a magnifying glass what I was looking at, and explained that some spots I saw in the viewfinder were inside the top of the camera and wouldn't appear on the pictures. The other guy (Bernie?) explained to me some of the functions of the camera -- I knew these already, but it was nice to hear them explained and he showed me a few examples. They advised me to get a UV filter to protect my lens, which I knew was overpriced but I happily bought anyway to pay for their service.
So I think the kind of experience you get depends entirely on the person you run into. I can see how someone would be put off by the dark haired guy I ran into first, and how someone would absolutely love the service from the other guy. All in all I'm pleased with my encounter with this shop, but I probably won't buy anything from there considering how overpriced it was -- however, if something goes wrong or I need any service, I'll definitely go back.
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