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  • I was downtown for a convention and needed somewhere to eat an early lunch. Of all the chain restaurants, Milestones is probably my favorite. They've always found creative ways to accommodate my vegetarianism, and they've always had a wide range of choices for the omnivores I've dined with. I was a little bit sad to see that Milestones most recent menu does not include my favorite dish ever- their Thai Noodle Salad. However, in its place were a number of choices that sounded appealing. In the end I opted for a lunch combo- $11.99 for half a sandwich, a cup of soup and a salad. I chose the vegetarian sandwich with a grilled portabello, their seasonal potato and leek soup, and a house green salad. Everything was delicious. The other people I was with all enjoyed their meals- one mentioned that Milestones make their favorite burger topping, and another really enjoyed their pasta dish. Of particular note was how fast and friendly our server was- he quickly got information from the kitchen about the potato leek soup (it's not marked vegetarian, but it is!) and despite HUGE crowds he did a great job making our sure needs were met. If I were only judging the food and service, I would give Milestones a five out of five. However, I deducted two stars for one of the hugest management mistakes I have ever seen. The weather outside today was twenty below, and there was a huge conference in the Telus Convention Center (which is connected by indoor walkway to the Marriott, which is connected by hallway to Milestones). We walked through the Marriott to the Milestones doorway, and found it locked with no signs saying if or when the restaurant would open. Okay, we'll come back in a few minutes. When we returned, we found someone had posted a sign saying "Welcome to Milestones! Please (go outside in the freezing cold and) enter through our main door on 8th Avenue". Okay, I added that middle stuff. But really? In the dead of winter you're going to CUT OFF indoor access and make guests detour around the side of the building to use the exterior doors? We had all left our coats in the convention coat check (as we had accessed Milestones through that door before) and thus had to walk outside with no coats or jackets just to enter the restaurant. Two thumbs down for organization and consideration.
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