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  • Happy as I can be with just routine service today : oil change and tire rotation , with a coupon. Clean, modern , and prompt service. Keurig in the lobby , men's and women's restrooms, and a soda vending machine . There is also a flat screen TV in the waiting area, which is large and roomy, with good air conditioning and a nice view out front. The workers wear uniforms and were neat , clean and properly groomed , unlike some places I have seen. Oh they politely agreed to check a problem I have with a power window although they were booked solid today. Although my service was very basic, I give them 5 stars for very professional service because I overheard them handle a very difficult emotional customer. She was making unreasonable demands on them about her fried clutch on a three-week-old transmission she got here. The manager explain that the car was test-driven fine before she left with it that day but they saw the husband smoking rubber with this car on State Route 14. Since the clutch is already fried and they saw him misuse it, they could not honor their labor warranty for it. The same customer had told me her story and her husband is in his seventies with some difficulty in judgment so no longer fixes his own cars. The manager and crew handled this volatile situation calmly and professionally , which is what I expect from a small business.
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