One word: hubris.
I couldn't get to eat here and I already gave up my attempt. Then why write a review? Because I want to comment on how rude they were on the phone when they refused to take restaurant reservations for four. Doesn't even really matter how many people are in the reservation: they don't need to be rude about it like I offended them by asking. Business is booming so they take it for granted they are over-capacity. If enough dissatisfaction comes from untimely service and poor service and poor quality, they'll wonder what happened to their customers and start taking reservations. Terrible.