On a good day,i give this a five star but today was a bad experience for me first time in 3 years. I work in William Penn bldg so this location is like 2 mins from my workplace. I get my cocoa cluster frapp sometimes in the morning before starting work or in the middle of the day,so i placed the order at 805 am using the mobile app,i got there usually even in a busy morning and my coffee is all ready to pick up. Unfortunately,noone knows how to make it,i followed up at 812 i told them i ordered cluster,the barista who was having a bad hair day keeps on whining about why this coffee is still in the menu. Hello? Is it my fault that this coffee is still in the menu and no one knows how to make it?? At around 815 i decided to cancel my order,the other lady told me they're making it and apologized,i said ok fine I'll wait. It took them forever to make it. The bad part was the barista who was there making coffee was very unpleasant. The other lady was nice enough to apologize for her.