| rev:text
| - Earlier this month, I booked an appointment online with Jewelz for a grey/violet drop root look. I'd never been here before, but i was looking for something new, and a stylist who would better listen to what I wanted.
I was running a couple minutes late, and when I got there they didn't offer me a coffee or water or anything, which I've come to expect from nice salons. The hair appointment though, it started out awesome. She bleached out my hair, and it went pink--which is apparently a thing when you're getting rid of silver/grey--and I was like let's go with it! She recommended grey for my root and i thought, "hey sure." I figured it would still be dark. I trusted her.
The pink looked great. But when she started applying the grey root that's when the appointment took a turn. It reacted, of course, with the pink and turned my roots purple. She asked me if that was ok... I said fine. What could we do? I was just hoping it would still look dark. I mentioned this to her and she said, "oh you wanted dark roots?" Then my heart began to sink.
As she was rinsing out they grey dye from my hair, she called over another stylist and said, "Look, all the pink's washed out." Great. He told her she should redo it, because it was basically back to blond. Talking as if I wasn't there, she said, "well her hair was really over-processed when she came in." Then the guy stylist she was talking to looks at me and say SO RUDELY, "That's why you should take care of your hair."
To clarify, I've had it lightened 3 times since January with an excellent stylist who took every precaution to protect my hair. I wash it once a week. I use conditioning treatments. I use Olaplex as a leave-in. I take care of it. I was blown away by this rudeness. Of course it was still damaged, but it was not a fried mess that couldn't take colour, at least not before I walked into this shop.
By this time, Jewelz's next appointment was in, so she told me the guy (who chastised me earlier) would be taking over and redoing my hair, and assured me he's awesome. She asked the shop assistant to dry my hair, which gave me pause because they'd just been talking about how she wasn't very good and they might get rid of her (openly in the shop with customers there before she'd arrived for the day). While she was drying my hair, a friend came in to get her keys, so I bent down to get them from my purse. She came in again because we both forgot about the parking pass, and I had to give that to her as well. My friend told me later this girl rolled her eyes at her when she came in the second time.
When she was finally done drying my hair, the assistant looks at the guy and says, "Are you doing this or me?" And he says, "Doing what?" and she says, "This dye job." He then says to her, "I don't know. She's not my client. Talk to Jewelz."
My hair looked horrible. I wanted to cry, and here are these two people talking rudely and dismissively about me like I'm not even there. I didn't feel welcome anymore. I felt like an inconvenience. I finally just said I had to go--I had friends in from out of town and I just didn't have any more time in my day for this appointment--so Jewelz walked up to cash me out.
I was fully expecting not to pay for this service. But she says to me, "I won't charge your for the haircut, and I won't charge you for the conditioning treatment. Even though this wasn't my fault, I'm saving you about $60!" And I'm just like WHAT? It's not your fault?? She kept repeating it's not her fault, and I understand chemicals can react and unexpected things can happen with hair, but I'm standing here with a patchy orange/pink/blond mess and purple fucking roots own up to your mistake!! But I still tipped her because I'm not a monster.
She offered to redo the colour for free this week, but honestly, the thought of walking back in this place and getting the treatment I received again is such a turnoff. I'm going to go to another salon that doesn't treat first-time customers like garbage, and can own up to their shit if they screw up.
This experience just ruined the rest of my day, which is ironic, considering the name of the place.
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