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  • On January 19, 2016, I called for a ride. I had ridden to the location where I was to be picked up.The receptionist and I were both watching for the car to show up because it was her quitting time, and she needed to close up as soon as I left but the ride never showed up We waited thirty minutes. She finally called a taxi for me. The taxi cost twice as much as the ride down. Uber might save money if they were reliable, but they aren't, and they lie. I got a letter from them saying they are charging my account $5 for not cancelling the trip within five minutes after a driver accepts it. I never cancelled the trip, I was stood up, and the receptionist and I were both inconvenienced by having to wait for the no-show driver. I have tried repeatedly to contact Uber, but they keep saying my password is incorrect and supposedly sending me a link to make a new password, but then they say the password is invalid and the link has expired. Call me an idiot, but I really did want to be able to ride with Uber, but right now they have me trapped in my home. I complained about the above fiasco, eventually was able to email a live person who apologized and canceled the $5 charge, so I decided to give them another chance and called for a ride about an hour ago 6:45 PM Feb. 13, 2016. The first of numerous promises that the ride would arrive was for 19 minutes. Then it was 8 minutes, 7 minutes then after several other changes 19 minutes again. Classic Uber! Messing with customers. No doubt they will try ti slap another charge on my card, but I am going to leave anyway. Save money, time and frustration by NOT Using Uber.
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