Went in for a routine oil change and mentioned my car was feeling bumps in the road more than normal. They disassembled my car before quoting the job and determined I needed new struts for $990.00. I asked to have car reassembled to get a second opinion and they refused unless i paid them $90.00 for their time. I called another repair shop to see if the repair quote was to high. And Tire Kingdom negotiated a lower price. After the receiving replacement struts car drove worse. I went to Carolina Tire for a second opinion and their master mechanic told me I needed the end links replaced. He said it is standard business practice to always replace the end links when replacing the struts. Otherwise it is a "bad job". Armed with this information, I returned to Tire Kingdom for a test drive with a mechanic and they told me my car was in need of new struts. Then I disclosed they had just been replaced (by your store) and was told I now needed the end links replaced. They said for an additional $300.00 they would replace the end links. UGH!!!! I'm not a master mechanic but if it is "standard business practice" to replace the end links when replacing struts why was it not done. I believe Tire Kingdom #209 operated by manager, Mike T. Morano to be dishonest in their practices. Consumer beware.
UPDATE: Days after posting this I was contacted by John Fischer of Tire Kingdom. He asked to hear what happened and told me he had reorganized and fired some deserving employees. He then offered to redo the whole repair and replace the front struts and this time replace the end links too. My husband agreed to his offer. One week later we scheduled the repair. They were super friendly and did a great job. My car drives like a dream. I cannot thank them enough for correcting the problem and I have to change my "Yelp rating status" to 5 FIVE STARS.