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  • This is the closest location to my work, so naturally, most of the times I need to go out for lunch I go to this Harvey's. It doesn't feel as spacious as other locations, but I think this is typical of most places in Toronto. It can get pretty busy inside, especially during the lunch hours. Previously, I have never had any kinds of issues with this place. But the last time I went, my order was completed wrong. I went through the drive thru and ordered 2 burgers. Lettuce, ketchup, onions, hot peppers, my usual. There was no one in front of me and no one behind me when I ordered. Even waiting at the window, no other car came up behind me. But when I got back and opened my burgers, the topping was the complete opposite. It wouldn't be a big deal, if an item was missed or something. But you didn't give me the toppings I asked for, instead it had mustard and pickles. I hate pickles. I thought maybe they messed up one, but nope, this was on both burgers. This was a huge disappointment and nothing I could do about it afterwards. I contacted the head office and provided my info just asking if someone can explain what possibly could have happened here. It seems like a very silly mistake given that I was the only one there at the time. HO just advises that someone from location will contact you, but they never contacted me. And this is after following up with them 2 times. Harveys is my fav burger place, but I will not be going to this location anymore.
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