Called Dino's yesterday and, due to a large volume of emergency repairs, they couldn't provide same day service so I arranged for repair the next day. I specifically told the scheduler that I had an appointment during the lunch hour so I needed service either early in the day or later in the afternoon. The person who took my call didn't pass that information onto the repair man, Joey, who, as luck would have it called to tell me he would be at my home between 11:00 and 1:00. When I protested he quickly agreed to come earlier, but, had the correct information been passed to him I wouldn't have had to say anything. In addition I notice that the scheduler put that the timer on my machine was broken when I specifically told him it was the lid switch. ????? Would have been much happier to write the review and give Dino's five stars which, for the premium price of the service call, I would have expected.