| rev:text
| - The hotel property was just right. Super close to the airport and the price was right.
Stayed here for one night on 6/14. My friend had already checked in earlier than I did since my flight was coming in later that evening.
The property was clean, the room was nice and comfy, the shuttle driver that evening was sooo very polite/nice/helpful & the breakfast was perfect for our road trip up to Sedona.
My huge complaint and the reason for a 2 star. I called a few days before my arrival asking about the airport shuttle:
1.) What do I do when I get into Phoenix Airport to notify I need a pick up? The clerk says just call when you get in and we'll pick you up
2.) Is there any fee? She said no "complementary for guest" but, tip is not included.
Okay great that's super easy.
I get in around 10pm and I did exactly what the clerk told me. I called the front desk but, at first no answer. I called my girlfriend having to see if anyone is at the front desk and I call again then Sam, front desk answers.. I'm super happy someone picked up and I told him I need a shuttle pick up and I'm at Terminal 3. Now, this is my first time here at Phoenix Airport. Sam tells me I need to get my luggage and figure out how to get to Terminal 4, door 1. So Of Course I asked where is Terminal 4, I'm at Terminal 3. He said I have to ask and figure that part out. But, I'm sending my driver now over to Terminal 4, door 1. Ok, I asked one of the airport workers if they could help me find Terminal 4. They told me it's about 20 minutes from here. I have to walk up to the 2nd floor, catch a Tran that'll take me to Terminal 4. Walk down this long hallway and I'll be at my destination.
I finally get to terminal 4, door 1 took me about 20-30minutes. I see the shuttle bus and wave him down, I'm exhausted coming from a 6 hr flight, my legs are tired, and I'm happy to see the driver. I apologized to him telling him so sorry I was at Terminal 3 and this is my first time here at the airport. Sam told me to go to Terminal 4 and the driver was questioning why? And I had no clue just thought it was the standard pick up area. The driver told me he could of picked me up at Terminal 3 and not have me walk/Tran this long.
So I checked in with Sam and we (the driver/I) asked Sam why didn't he have the pick up at Terminal 3. No remorse on his face, no apologies only a straight face saying "well you friend called and said to have the shuttle pick you up at baggage claim" so I was in no mood in complaining super exhausted, it's about 11-11:15pm already, and just wanted to crash, deal with this later.
However, when we woke up the next morning to have breakfast I did let the front desk know about my experience.
Now, this is what should of took place prior to my Phone call
1.) They should of asked if this is my first time to the Phoenix area?
If so, they should of explained more details of where to go and they should of inquired more details of my flight to see what terminal I would be coming in
2.) Sam should of accommodate me as soon as I said "I'm at Terminal 3" and not make it difficult for me to go out of my way to accommodate him.
3.) Professionally Sam should of apologized to me and the driver for his inconsistency information
4.) Being that it was dark and late Sam should of at least escorted me to the building instead of having me tryna find my way in a dark alley... no lights to direct your path and kinda scary for females in an unknown area
Would I stay here again if ever travel back to Phoenix probably not
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