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  • DO NOT STAY HERE!!! This hotel is beyond horrible. We booked the crown loft suite through Vegas.com. When we arrived, not only did it not look like the room had been cleaned but there was mold by the front door. We called the front desk and they switched us to the monarch suite, which was a downgrade. Because we booked through Vegas.com, they couldn't refund us any money. The manager said all he could do was give us free breakfast, which is a joke! Their front desk is extremely slow, mostly because they're taking calls from upset guests. We took the shuttle to The Strip. They were supposed to make an announcement when the shuttle was about to leave. They didn't and the shuttle left without us. Two out of the three pools were closed. The list of what's wrong with this hotel goes on and on. I will never stay here again and if this review stops one person from staying here, I feel I've done my job. I'm not the person to write bad reviews like this but this place calls for it.
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