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| - Let me start by saying this is the soft opening for Cinnamon's. I kept an open mind after reading other reviews on yelp, especially since soft openings are meant to work out kinks and get feedback. This will be a long review, readers beware ;)
It's my first time here, and I heard from Hawaiian friends Cinnamon's is worth it. Friday morning at 8am, we had the place to ourselves. Walking in, I liked the space. The decor is nice, spacious enough to accommodate big parties without tripping over tables stuck too close together. We were greeted right away by one of the servers with menus in hand. She explained how to order (at the counter, then sit down with your number) and she gave us recommendations for popular menu items.
Marty the GM took our order at the register. He's very personable at all times, which I appreciate very much. It's one thing to offer customer service when something goes wrong, but to have that demeanor at all times is what impresses me.
Most important: the food! My mom and I ordered the Guava Chiffon and Red Velvet short stacks, a side of bacon and spam, and two coffees. The pancakes were cooked well and tasty! If I had to nitpick, I see how the Guava Chiffon pancakes can be overly sweet. We tend to order the fixings (sauce/syrup and whipped cream) on the side with pancakes anyway, and this helps to enjoy the pancakes and appreciate the sweet Guava sauce to your taste. The Red Velvet pancakes were very tasty, I prefer them to have the stronger coco taste as these did. They were slightly too crumbly, but the thicker cream cheese sauce remedies that. The bacon and spam were cooked perfectly, not too greasy, nice and crisp.
We didn't need the free coffee refill, one was enough for us but the server still offered anyway, asking if we wanted it to go (way to anticipate the guest needs!)
Service was great, even after the place started filling up. The servers kept checking on us, and Marty took the time to speak with us further. Cinnamon's values are apparent here: ohana and the aloha experience.
A couple of suggestions I hope the restaurant addresses: 1) the bamboo plates were ok, but I'd much rather have regular silverware and glassware instead of the plastic kind. 2) Almost all restaurants in Vegas offer complimentary water and free refills of coffee. This is the desert and a 24 hour town, we run on water and coffee! 3) Servers: give us your names! Your service is great, you're good at what you do, and I want to know your name. Especially if you offer, "let me know if there's anything else I can get for you." I'd rather not call you "excuse me" or "hey you" :)
Thanks again for the great experience! We'll make the drive again and try the kalbi items next time.
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