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  • This is based solely on a phone call, not service, want to be clear. Was very disappointed, I saw all these great reviews and had high hopes. I called to get more info (never had a pet groomed before) and the woman who answered immediately interrupted me at the start of the call. Rather than providing me with information about the business or services, she began qualifying me as a customer based on service area, pets, and began quoting me prices in a way that made me believe a lot of people probably turn her down based on price, rather than justifying to me why they are worth the cost. I asked about scheduling and she informed me that she would need 3 hours for both our pets, but that she has no 3 hour blocks available. "Ever?" I asked. She said, well a few here and there in June and then we're on vacation in the first week of July. I said "ok, do you want to schedule us to do 2 separate appointments for shorter time slots?, I'm thinking work with me here lady, I feel like I'm asking her to do the biggest favor for me to take my business. She asked for my address and then asked if we have a place to "plug in her van?", I told her again I'd never had this done before and what did that mean? She said well "we need x, y, z to do the job", at which point I said that it was ok, we'd figure something else out. I have never before spoken to someone who has made it so immediately clear that they were not interested in my business.
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