Ok, first of all this would have been a 4 or 5 except for the fact that I found something in my sandwich which did not belong there - a hard red plastic tab (pic attached). It looks like the ones used to hold plastic bread bags closed. I wouldn't even be posting this expect I spoke with the manager about it, just as a courtesy, and he claimed there was nothing in their kitchen made of red plastic. I even offered to send a picture of the object which he declined.
I really was just trying to be nice and help out. I didn't ask for a replacement or anything. I am seriously disappointed and concerned at his refusal to look into the issue and his claim that the 1 inch hard plastic tab somehow materialized in my sandwich outside of his kitchen.