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  • I am not a customer of this bank, and after my experience today, I never will be. I received a check in the mail, paid by Wells Fargo's "BillPay" feature. It was damaged by the post office during transit, and the date was missing from the check. When I went to my bank to try to deposit it, I was told that the check would not be accepted without the date. It was then recommended by my bank that I visit a WF branch and try to have it reissued or cashed by their bank directly. Upon entering the bank, it had a nice feel to it, and there wasn't a line. I walked right up to the teller who took the check and said "let me talk to my manager" before walking two cubes away and talking to someone at a different teller window. When she returned, she explained that they also cannot help because there isn't a date on the check. At this point I grew frustrated, because the check was cut by the bank, not by the original payer. This should be something that they can find in their computers, right? Well, if they can, they refuse to do it. I was turned away, and back to square one. I was then forced to contact the original payer and request information regarding the bill pay transaction. He sent me a screenshot from his WF account. I took that to WF a second time. This time, I was not greeted by anyone upon entering and stood in line (i was the only one waiting) for approximately 5min before the woman, "manager," from earlier said that someone would "be with me shortly." A woman came out from the back a moment or two later, who looked at the check, interrupted me when I tried to explain the situation and told me that even with proof that the check was cut less than 90 days ago, they still could not help me. I will never set foot in a WF again, and their customer service can definitely use some sprucing in this location. I now have to wait for the bank to stop payment on the check in my hands, and wait for a new one to arrive. In 10-15 business days.
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