I come to this location frequently because it is conveniently near my house. I always leave a $2-$4tip (more than the standard 20% gratuity) for my usual $14 bill. I usually get 2 large size "love it" with flavors coffee and cake batter and toppings waffle cone, pie crust, peanuts and yellow cake. The last few times i have been there the workers make my ice cream and mix my toppings put half of what they make in a cup and throw away the rest. For $7 and change per ice cream i purchase i would expect to have some of the toppings I added to my ice cream but most gets thrown away with whatever they dont fit in the cup. As for overall customer service the workers are young maybe thats why they are short with there answers and have poor customer service.