Have had services with them since 1976. After 41 years, I am going to change companies. The level of customer service is poor. I am a veteran (Captain) and I called for a car loan. We have had 3 previous car loans with them and paid off everything. I have a ding on my credit score (that is not correct and I am disputing it.) USAA treated this veteran like dirt when I applied for another loan. The rep had no respect or humanity. She was obviously reading from a script and said it did not matter that I had my credit cards, house and car insurance with USAA or that I had been a customer for 41 years. This was my credit score and that was it and I was only judged by my number and nothing else. So cold and heartless. So why did I bother to have 41 year old history with USAA when that relationship is a scam? Just another big heartless bank. USAA does not care that I was a veteran that is just a scam to get people to sign up. I plan on canceling everything with USAA and recommend that no one uses them.
Great way for a company to treat a veteran, nurse, teacher, senior citizen and woman.
Sandy