Love their online ordering app! So easy to use, order exactly what you want and pay for it with a card. By the time you walk to your car and drive there, your order is ready for you. Just go to the pick-up counter and tell them your name. I love their hot dogs way more than their burgers and I would give them 4 stars but their customer service is a bit lacking.
Every time I go to pick up my online order, I'm standing at the pick up counter for minutes before somebody acknowledges me. They all face the counter when they're working so its like they all pretend i'm not there. The other day, I had to finally tell the fry girl to hand me my order after standing there for about five minutes. She apologized and said "oh, I didn't know you were waiting for that." I just walked away and smiled but wanted to say, "well, you could've just simply asked if I needed help." but whatevs. Not all burger places have the same level of service that INO has so I should just get over it.