Actually sitting there as I type and I could not be more please. We booked for the airport only to find out once we got there, the don't take debit cards. I was so upset, I almost cried. I thought our vacation was ruined. We were told to call the local offices and Sunset was the closest. We got there and Paul worked hard to find us a car at the last moment, they only had a car that was a class lower and I was worried everything wouldn't fit. Ty was very helpful explaining that its bigger than it looks and Paul took me out and showed me everything so I was assured. It cost more than our original reservations, which is expected since it was done on spot. But that is the site we booked through's fault. Paul and Ty both pitched in.to clean the car so we can get on the road. Beyond polite and helpful, both of them. I was communicated with clearly and regularly through the whole process of booking, cleaning and checking the car. I was so pleased, I didn't even want to wait till we left to write this. They literally saved our vacation. I will be going back any time I need to rent.