Insist on a lower rate!! Hertz in general charges high rates compared to other car rentals. However, their service doesn't seem to tie with the higher rates. I called for a billing question and they had me on hold for OVER 20 min!! The offices are often dirty and old, and the cars are also not always kept up. I got a rental recently until my personal car was repaired, and they rental I received had not been washed in or outside. I'll be looking for other firms offering rates that correspond to the service!!