It was a long wait and I can feel the customers frustration at the door as we came in. We didn't know whether to walk up and put our names on a list or if the line up was an actual line. The staff were dressed in normal casual clothes so we had no idea who worked there and who to ask for a table. I asked a random guy and luckily it ended up being the greeter, and there is a list. They should have someone stay at front of house at all times instead of wandering off. Or have some type of system to make the patrons feel that everything is under control and in order.
Other than the whole ordeal in the beginning, the service was decent and the food was just okay. Close to authentic but still mediocre at best. I had the chicken gaeng massaman and the wife had the chef's special pad thai, both medium spice. They really catered to people who can't take the heat so if you want some spicy hotness in your dish, ask for it spicy. The medium we had was more like mild. The pad thai was decent but over powered by cilantro. The massaman was too sweet and the potatoes were not cooked all the way through, there were some crunchy bits.
I would probably won't come back here because of the negative atmosphere, chaos, mediocre food and the feeling of cramped space. The service is good but not worth the food. The one thing I know is that you can't get better Thai food in downtown Toronto other than this place. Please let me know if you anyone out there knows of one?!