My One Star Review for Pro Irrigation Services:
I did an internet search and found good reviews about them here and on google (and nothing but high praise on their website : )
So I called them Wednesday of last week and made an appointment with Josh to get an estimate for some work I needed done.
He said Tyler would be here between 1 and 5 pm today (Monday)...and he would call to let me know when he was on the way.
I thought a 4 hour window seemed a bit much but figured they had good reviews and so I'd set aside an entire afternoon and wait for them.
But today after waitng from 1 to 4:30 pm...I still hadn't heard from Tyler and so I called to see if they were still coming and spoke to Josh who said Tyler had been at another commercial job all day and would try and get a hold of him and ask him to call me.
By 4:55 I still hadn't heard anything and thought I'd call before they closed for the day to see what was up. As I called and began to leave a message...my call waiting showed that someone from Pro Irrigation was calling me so I clicked over and it was Josh who said he'd left a voice-mail and text message for Tyler and still hadn't heard back from him.
I told him not to worry about it that I couldn't wait any longer. I had other things I needed to do but also wanted them to know why I was cancelling...so I explained that since I'd been waiting at that point 3 minutes shy of 4 hours without so much as phone call from Tyler...and that if this was the way they'd treat me when they were trying to get my business...I figured it would be the same or worse if I hired them.
Rather than apologize Josh said that I had the "wrong impression" about them...and when I started to respond...and he HUNG UP ON ME!
Apparently Josh wanted to put some icing on the "wrong impression" cake they'd been serving me all afternoon.
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Update: The elusive Tyler did finally call and leave a message for me at 5:21 pm...saying he could be at my home in a half an hour.
That would have been 5:51 pm...almost an hour past the 4 hour window they'd asked for...and that's giving him the benefit of the doubt that he would have actually shown up in 30 minutes.