Worst customer service EVER!! I have used their service for over 2 years now. They have gotten my delivery wrong (wrong number of bottles) multiple times, and if they say they will do something it never ends up happening. The rep told me my delivery was moved sooner (because I am out of water) but I did NOT receive any delivery today like I was told I would! This is not the first time they have messed up like this. Their hold times are horrible (currently waited 14 min as of right now and counting..). Sometimes their customer serice/sales numbers don't even WORK. I've even tried emailing them only to never ever get a reply. The ONLY reason I continue to use their service is because I care a lot about water quality and they seem to have one of the best I can get my hands on in a bulk amount. I also love the delivery aspect because carrying the heavy bottles from the car to my second story room would not be fun to do all the time, especially in the Arizona heat. Please if someone knows of a better service with excellent water quality, LET ME KNOW! So sick of this company.