Let me start off by saying that I love Nekter. And I intensely dislike leaving bad reviews. However, today was my fourth or fifth time at this location and I won't return. Extremely slow service every single time. Today, there were two people working. They were very clearly frustrated at how busy it was and how understaffed they were. I heard one of the employees complaining about how he was going to be late for work and saw him throw his cell phone down in frustration. He rushed to make my drink, which I waited for about 15 minutes to receive, and he added way too much ice so it tastes terrible. I would have asked him to fix it, but there were 10 people in line and five other people waiting for their orders. They are opening one in North West Peoria in my neighborhood, and I hope they get that one right.