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| - I normally only review businesses where I have positive statements to make. I feel that my bad experience at a location does not necessarily mean that the restaurant should suffer for it, because your experience might be better than mine. However, I am so put off by this place and multiple bad experiences that I truly feel the need to warn EVERYONE from going there. There are LOTS of other choices in Charlotte, no need to support this business that treats customers so poorly.
We had a reservation to start my Bachelor Party here, due to the convenient location of being next to our hotel (not due to positive experiences in the past, that's for sure). The reservation was made weeks in advance & would have been between 10 - 14 adult males all drinking alcohol and devouring wings and appetizers, etc for a few hours before moving the party to a more adult-oriented location..
The tables were not ready on time. Not really a problem, that's ok. We can work with that. The hostess showed us a small table (8 top) that was ready immediately, as well as the table(s) where we would prefer to be located, but we needed to wait 10 minutes. We chose to wait for the larger table. We stood at the front for over 30 minutes. Those of us made to stand at the front and wait included my fiance's 75 year old father and my 65 year old father! The hostess offered (again) to put us at the smaller table (8 top), or we could wait for the big table.. Again we chose to wait for the larger table, as we knew that the 8-top was too small.
They told us our table was ready after 35 minutes of waiting, and the manager was there helping to set the table. The problem was: the table was the smaller table that we were offered over 30 minutes prior. When I questioned the manager about it, and pointed to the tables behind us where we had been promised, he said that larger set was going to a party of 20 that was a WALK-IN behind us (a group of teenage volley ball players).
I explained what we just went through, all the waiting, and the communication with the hostess, that we had a reservation for weeks - and they were not ready for us, and we had been waiting over 30 minutes for that particular table, and now he was suggesting he was going to give it to the party of 20 teenagers who cannot even order a drink from the bar? He said, "no I am not planning on giving it to them, I AM giving it to them".
We left, as I would not let any of my friends or family spend single dime in a location that would talk to us that way; and we spent over 3000 dollars in food and alcohol at the Wild Wing Cafe around the corner (located in the Epicenter). I sure hope those teenagers were able to order a LOT of wings to make up for the loss of income to the bartenders!!
Do yourself a favor. Do not eat here & support businesses with poor customer service in today's economy! There are plenty more deserving businesses in Charlotte that deserve the patronage, because they care!
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