I had no problems when I first boarded my dog here. For his second visit, it seems as if things went terribly wrong for my dog.
He came home with kennel cough and has been wheezing & coughing uncontrollably since. I know he was healthy when he went in because he had received a bordatella shot not even 2 months ago, as well as a checkups and surgery that same week. His only issue was that he was 4 lbs overweight.
Also, upon pickup, he was supposed to have received a bath. He got a bath from the neck down. His ears and top of his head were caked with old urine and he smelled awful. He's a white dog, how did y'all miss that? Also, if it was caked into his fur, how long was he left like that? Why not at least clean him up a little so that he wasn't going to bed soaked in pee every night? I am so disgusted and disappointed.