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  • Don't got to the Clairton location after 930 PM if you want to be allowed in and have a chance to eat. This chain needs to get its act together! I saw great pictures of their food and was excited to try them out. Unfortunately when I showed up at 1015 the door was locked despite a dozen or more people being visible inside at the bar and eating. A woman outside smoking asked me if the doors were locked and when I replied yes she said well that's crap I need to go back in and finish my meal. I knocked on the glass doors and was ignored by staff. Finally a group was leaving so I entered as they left. Upon entering a staff member charged up to me aggressively as if I had broken into the place. I said do you know your front doors are locked as if it was a mistake, he said "Yeah we're closed!" I said "your website says you close at eleven." He walked off to complain to the manager saying"Yeah we need to get that changed", dismissing me like a scolded child. I walked out very frustrated and annoyed. I propped the door open for the smoker and she said "They told us the same when we walked in just before ten and ordered food." Time to get your website and Yelp updated! While you're at it teach your staff some manners, don't lock your doors, signage your entrance better with your hours and coach the staff on how to politely explain the kitchen is closed, the bar offers last call at 1030 and your 'Tavern' closes at 11. Need some examples try Applebee's up the road. Two great experiences in two days. A national chain beat you! Oh better yet, stay open until 11 serving food and bar closes at 12 and you "might" get some of their traffic. Bummed I didn't get to try your food! Good luck!
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