| rev:text
| - Short version -- Placed and PAID for online order received email order ready pickup for in store pickup. Went to store told out of stock, store employees and especially supervisor incompetent, best can do is cancel online order. Nearly 2 hours wasted, nothing resolved, back to square one.
Long version --
If I could would give this store Zero stars I would. Nothing good has ever occurred with this Sprint store location. From almost losing my cell phone number i have had for over 10 years because the store rep was too busy to pay attention and just childish and was at work to socialize, to rude employees. They seriously need to close this location because management at this location is absolutely absurd and makes Sprint look completely incompetent. There is not enough room here to write about all the other horrendous experiences I have had at this location.
Today I placed an order online as Sprint had a great promotional deal and before I checked out online it gave me an option to pickup the phone at the store, so I went for the option and Sprint system had me pick a location and time to pick up the phone. Less then an hour later I received an email indicating my phone was ready for pickup. So naturally I was excited and pleased to see how this process was going and was hoping to get to the store and simply pick up the phone as you would with a Best Buy purchase for which you already paid for online. This was certainly not the case.
When I arrived I had my order number with the email I received from Sprint but the person who greeted us was completely clueless as to what I was picking up or needed even though I showed all the info from the email I received from sprint that indicated the order was ready for pickup hours before. I was told that there is only one person who can authorize the release of the phone but they were not there and should be back in 20 minutes, so decided to wait and figured it's better then waiting for the phone in the mail. about 35-40 minutes later our name is called. The store employee asks what can I help you with today (clueless to online order). Told him just picking up online order and once again let him know exactly what I was picking up. He frantically goes in the back and comes back 5 minutes later indicating we don't have that in stock. I explain I paid for order online and then received an email saying my order was ready for pick up so how could this be. I ask for a supervisor, and he says we receive 50 orders online a day and only 3 show up so we don't do anything until the customer shows up (I think to myself BS, did not say it out loud). Ask him what can be done about this. Was told we can cancel the order. He basically did not have any manager skills and was in no way trained or knew how to help. Store tried to get me to go to another sprint store location to pickup the phone but was not willing to take any ownership as knew if I went to another store to pickup phone they would charge me an activation fee of $30 plus which is why I ordered the phone online in the first place .As I knew online orders waived the ridiculous activation fee with promo even with store pickup. So nearly 2 hours later the best this store could do was cancel my online order. Could not even setup order for shipping, or tell me to pickup order another day, but only thing they could do is cancel my order. No apology, no courtesy credit, no assurance of any kind of help and honestly they just wanted us to leave because we were such of an inconvenience to them as they had no clue how to do their job or provide any kind of customer service. After this experience it's a sign I am just going to keep my device and look into moving all my lines to Verizon, AT&T or T-Mobile. If you have to drive 20 miles plus out of your way to avoid this sprint location as not only the employees but even the supervisor and I am sure the store owners are complete assholes and deserve it if this store location closed for good. AVOID THIS SPRINT STORE LOCATION AT ALL COSTS. IF YOU VISIT THERE, NEVER AND I MEAN NEVER BUY CASES OR SCREEN PROTECTORS FROM SPRIIT STORE. GO TO AMAZON.COM and buy cases and screen protectors and save over 60-80 percent. Buy from sellers with 4 or 5 star reviews with more then 500 reviews. There are ones I recommend but I won't say here.
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