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http://www.openvoc.eu/poi#funnyReviews
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http://www.openvoc.eu/poi#usefulReviews
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  • After just moving into my new home in Surprise I found my car wouldn't start the Tuesday before Thanksgiving. Roadside assistance jump started my car and with the suggestion of neighbors I went to Firestone to buy a new battery. The people at the service counter were pleasant, we discussed options and I gave the okay for a new battery to be installed. Upon leaving the store and trying to open my windows, I discovered none of my windows were working. I took the car back to Firestone, they promised to fix it. Upon leaving a second time all windows but the moonroof were working. Back I went again, this time checking everything when they gave the car back to me. The next evening I got into my car to go grocery shopping, it was deader than a door nail, no clicks, lights etc. Since the next day was Thanksgiving I knew I couldn't get the car fixed until Friday. Called roadside assistance again, got it jumped and drove to the nearest Toyota dealer. (I always use the dealer for maintenance and repairs.) They did diagnostic tests only to discover Firestone had installed the WRONG battery for my car. Now I had to go back to Firestone to give them the correct number for the battery that would work in my car. They replaced the first battery, gave me a whooping $20 credit for the aggravation and sent me on my way. Yep, what do you know, windows weren't working right again. Took the car back into the bay and fixed the windows. This time I get into the car and there is dirt and grease on my light gray carpet. They clean if off but I'm furious by this time. I shudder to think what they might be doing to someone's car that might actually have serious mechanical trouble. All I needed was a new battery; instead I missed Thanksgiving by not having a car I could start and spent over 7 hours getting their error rectified. Unless I need to use the warranty on the battery I will NEVER go back to this place.
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