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| - BEWARE!!! This company is not nearly as professional as they come across on the phone! I hosted a bachelorette party for 10 women. We had a battery explode and strand us on the highway in the desert for an hour. They offered no other limo, made us wait while they disconnected the battery and let it cool down and then we continued to our first destination. The blown battery left us with no air conditioning, no lighting and no door locks. By the end of our 8 hour rental, our clothes were drenched, several women were suffering heat exhaustion to the point where one was vomiting - not from drinking - from HEAT! Because of the breakdown, we missed both reservations at the two wineries we were visiting and had to cut our time at each place.
The worst part is that the owner, Brent, doesn't care.
When I asked Brent for some compensation back because of the inconvenience, he wouldn't return any of my calls or texts. I tried to dispute with American Express and all he would reply was that there were no refunds and they were not responsible for breakdowns. In essence, he made us responsible for the breakdown by not refunding any money back.
We paid for a SERVICE and an experience, and that should have included reliable and comfortable transportation - something we definitely didn't get.
Also, we found out he has a less-than-ethical practice of underpaying his drivers. He finds ways to not pay them the full agreed amount for their hourly pay.
I will NEVER use them again. It is buyer beware to the fullest as Brent has no ethics and either doesn't understand customer service or is unwilling to provide it.
Beware. Your money is a one way trip - a risk I will never take with this company. Feel free to contact me on me if you have any additional questions.
This is not "sour grapes". Please understand this is an honest attempt to help people understand the low level of integrity of SW Limos and save them the frustration and time of having to deal with this company. Make it easy and book somewhere else.
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