Let me start by saying, I am not a easy to please consumer. Nevertheless I am fair and specific. This place doesn't exactly look fancy but it is clean, that I was sure to examine. The staff who received my puppy was polite and I sensed a real animal lover. I may be wrong but my anxious boy who barks when I close the door to use the washroom, didn't make a peep. He went right into her arms. And now for the cut, it was a little longer than my expectation but I did say I didn't want it skin close. Also, I haven't yet encountered a groomer who let's you wait there but it was quick enough 2hrs (small dog). I was also quite happy with the nail clip & grind as it's the best he's ever had. All other's complain about him with the nails and once I had to hold him while he was being clipped. This time, no problem!! And did I mention they did an awesome job on the wash and dry because he reeked before going due to a recent river dip. Came out looking shiny and smelling fresh. He was a bit scratchy but is like that after washes because of sensitive skin. I did get a last minute call to postpone the appointment an hour. Also parking is street and hard to find. After all that, I definitely got the most for a mere $52 including taxes with invoice! Cheapest in the city that I found!