Had lunch there today. Was immediately greeted enthusiastically and had no trouble ordering. Place was busy but not packed.
We had a BBQ burger w/ sweet potato fries and a I love bacon burger with regular fries. Came out pretty quickly and was suitably hot. Thumbs up on both burgers. Cooked nicely and were quite tasty, however the meat could have been a little juicier. Fries were crispy and well seasoned.
I do think it's pricey for the product; hence only three stars (average). Not great value. Chalk it up to high rent at Town Square. I think they'd better up the quality if they want to make it there.
I personally think one can get an equal or better burger at just about any tavern in town, not to mention In'nOut, Smashburger, and Five Guys. Not sure if we'll go back, since there are many other options for food there.