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  • First off I'll have to say that I worked at Kroger for 6 years & customer service was always the number one rule that was stressed at every single Monday meeting. HT is owned by Kroger & I'm shocked at the customer service I have received since shopping at this location since back in April. Both problems are with the Deli. Months ago I came in & ordered a philly sub. I just should have rejected the sub before she even started because she didn't clean the area after removing a box & just started preparing my food right where the box once sit. Then my sub was falling apart because the meat was soaking wet. Now today took the cake. I was the only person standing in line to get a sub once again. 4 workers standing behind the counter never even talked to me. They made eye contact & continued with their laughing & conversations. Along with taking out trash. So after a good 5 mins I walked to the pizza area & asked if she was able to make subs. She yelled across the store asking one of the 4 to help me & she was ignored. I literally had to thank her & just walk off. I deal with customers daily at my job. I would have gotten a write up with that type of customer service! I will take my $ to Food Lion or Target for now on.
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