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  • Had a really disappointing experience purchasing tires at Costco Matthews. After the initial purchase, it was obvious one or more were improperly balanced. I took my car back and waited a few hours while the tires were rebalanced. After this, they were better but still not right. I again returned to Costco and waited while my tires were re-balanced a third time. Still, one of the tires gave the impression of an "unbalanced washing machine on spin cycle". At this point I realized that there was a bad tire on the car and asked Costco to replace it. Instead they asked me to take the car to another tire shop and have the tires rebalanced, for which they would reimburse me. I did this and reported back to them that even after a road force balance, I still felt there was a bad tire on the car. Further, I had taken my car to the dealership for some warranty work and asked them to evaluate the suspension, wheel bearings, etc. The dealership even noted on my invoice that the car definitely had a bad tire, nothing wrong with the car itself. Costco tire manager refused to do anything further. I spoke again with the manager at the other tire store where I had my tires road force balanced. Explained the situation and he offered to reach out to Michelin on my behalf. This was around 5:30 in the evening. At 8am the next morning, I had four brand new Michelin Pilot Sport tires installed on my car fully-comped under Michelin's 30 day satisfaction guarantee. The car now has a quiet ride, is smooth, and has excellent grip. Everything I wanted from these tires. While I would not recommend purchasing tires from Costco, I do have to thank them for giving me the opportunity to visit Discount Tire. Great experience there and the tire manager at DT went above and beyond to help me out. Not only will I take my other vehicles there for tires, I recommend that particular location to my friends as well.
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