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  • I visited this store with the intent of buying my wife a new phone as a gift, as I have received decent service at this location in the past. I was instantly greeted by AJ who looked up my account and was ready and willing to assist. Everything seemed to be going great so far. Upon reviewing some phones, AJ showed me that the LG G3 had recently dropped to $499 and was a great phone (which I had previously confirmed on consumer reports). I was between this and the G2 which he later told me he couldn't get (available online at $360). AJ instructed me that I could pay the $499 over 24 months at 0% which would add just over $20/month to my bill. After convincing me to go that route, he then said insurance was included. After I asked further what was meant by that, he said "oh yeah, it's required like car insurance." I further inquired to confirm if it was in the ~$20/month pricing or extra. He then said it was $10 a month extra and had a $175 deductible. Quick math, if something happened to the phone that means I'd pay $175 + $240 ($10/mo at 24 mos) totaling $415 to replace a $499 phone. Hardly worth it. I asked that I be able to buy the phone on the plan he offered me and he told me I could not. It was a requirement to have the insurance. I was wondering why AJ's hands were shaking and he seemed so nervous telling me this, and I expressed that he had me on the original deal, but if the extra $10 for insurance was required I'd have to pass and evaluate my options. I left and immediately called t-mobile to inquire. T-mobile corporate confirmed insurance is NOT required, but is suggested. I then purchased the device over the phone with the representative at the same deal without insurance. However, I now have to pay for shipping, and no longer have the ability to have the phone same day. As well, t-mobile does not have a way of disabling order alerts, so they have now text messaged my wife to tell her the order was placed, and again that the order was shipped. Thanks to this t-mobile store's dishonesty the surprise of my wife's birthday present is ruined, I have to wait on arrival of the phone, and have to pay for it's shipping.
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